Insurance and Banking

Insurance banner

As an insurance company or financial institution, you collect data about what is being insured (be that property or persons) or transacted and hold that digital data as text, images, videos and other forms of multimedia. This data is then used to determine the outcome of any claim made for the insured item so it is crucial that your records are complete, secure and easy to locate. VIQ's advanced database structure and sophisticated backend manages the storage and backup of all your crucial data, making it easy to retrieve, reference and review while at the same time making it private and secure.

With VIQ, you can be sure that your private client information remains secure and confidential. Sophisticated security algorithms, audit trails and user credential matrices ensure that only authorized users have access to your private records. Automated redundancy and encryption allows you to store all your data in a secure centralized location.

You may also need to compile multimedia evidence in order to testify or to defend yourself in the event of a court trial or an appeal. VIQ provides verbatim audio and video capture of testimony or interviews, but also allows for the integration of any other digital media evidence, such as photos, surveillance video or scanned documents that instantly become part of your record and give you the tools you need to testify or defend yourself.

Key Considerations for Insurance and Banking

In the event of a claim or an appeal, you'll need to quickly locate and access previous records. Instead of hunting through a folder of hundreds of recordings trying to locate the one recording you need, VIQ has a better way.

VIQ's database infrastructure ensures that you can search on a wide range of information, such as case number, claimant name, date/time, etc., in order to easily locate your records. You can even search by annotation. We even work with partial matches, so as long as you remember anything at all about the record, you'll be able to find it.

No matter if you're searching one standalone workstation or a national network of dozens of servers, all the previously recorded audio, video and other digital media evidence is right there at your fingertips.

You already have a data management system, why not put it to better use? VIQ's recording software can integrate with any third-party data management system to give you a customized recording with no data re-entry. VIQ uses the information already entered in your data management database, such as scheduled date/time, claimants and other participants, and copies it into your recording, saving you the time, effort and risk of data re-entry.

We can provide seamless integration with existing data management systems using various methods including: web service, stored procedures, view or queries. We have already integrated our solutions with leading data management systems including CM/ECF, Tyler Odyssey, Maximus and more.

VIQ goes the extra mile by providing not only the normal data management integration to download case records into our products, but also provides the ability for our products to upload records back to the data management system if so desired.

It is easy to fall into the trap of “well, I copied my files to another drive, now I'm safe.” But are you really? If challenged in court, can you guarantee that your backup files are exactly the same as the originals?

VIQ's unique synchronization process is unlike any other transfer method. We go a step beyond our competitors to certify that the source and destination are exact copies of one another and produce a transfer log that proves the veracity of the copied files. Every packet of a captured record is digitally signed and compared to certify that the source and destination copies are exact copies. This digital signature is maintained and ensures accurate files throughout the record's life.

Unique to the VIQ synchronization process is the amount of metadata regarding the specifics of the synchronization that is securely maintained. This metadata is invaluable if a court challenge were to arise. The robustness and extra veracity associated with the synchronization ensures court data can be trusted as original.

Any time the files associated with a case record are moved, they are exposed to the possibility of malicious activity. VIQ ensures that that cannot happen by encrypting all files during transit.

What's more, the synchronization process can occur automatically, with no input required by the user. This automated redundancy happens in near-real time, given you a completely backed up record (including all your audio, video and any other digital media evidence) within seconds of the case being finished. Our networked solution provides not only a centralized for authorized access and collaboration, but also authenticated redundancy.

Our synchronization process “trickles” the file over the network, consuming only what is required of network bandwidth. Other transfer methods will fail completely if a network fault occurs and will start the transfer again from the beginning when re-started. The VIQ synchronizers will continue from the last know good transfer point, so even a network interruption will not but your backup routine at risk.

Digital media evidence goes beyond audio and video capture. For a complete insurance record, you need to have all the evidence at your fingertips. With VIQ, you can add any digital file and have it instantly become part of your completed record: photos, emails, scanned documents, PDFs, file logs, spreadsheets, and so on. If it's a file that can be opened on a computer, you can attach it. These multimedia attachments receive the same secure, tamper-proof treatment as your audio and video files, ensuring that they are a complete, secure file. You can even search your records by the attachment.

On-site assessors can capture photos or videos at the claim site using their digital camera or even their smartphone, and integrate this evidence as part of the official record.

Remote consultation with doctors, lawyers, witnesses and other pertinent parties is a cost-effective way to compile a complete case without incurring additional travel expenses.

VIQ Solutions is fully integrated with several video conference solutions, including Cisco Tandberg. We have the expertise to custom-tailor a hardware and software solution that works for you.

Since the audio and video from the conference are captured by VIQ, they become part of the complete record when and if an in-court trial occurs.

We take the security of your digital media evidence very seriously. Our sophisticated security measures included protecting files via encryption, a unique serial number system that identifies every node that accesses the files, hijack-resistant via distributed structure, advanced audit trails, and more.

Our audit trail includes over 125 parameters, allowing you to track a file from the moment it enters your system. Every time the file was moved, everyone who accessed it, if any changes were made... the information is at your fingertips. Every time anything is done to a case record many parameters are recorded which fully characterize what was done, by whom and when along with many other factors. This provides a robust track record associated with that specific case record.

Similar protocols are in place when in comes to archiving your digital media evidence. Anytime the files associated with a case record are moved, they are exposed to the possibility of malicious activity. VIQ ensures that the files are kept securing by encrypting all files during transit.

Our sophisticated user credentials let you control which features and functions users can access. Don't want an operator to be able to delete files? No problem. Want to limit access to a file to a specific group of users? No problem. VIQ's sophisticated technology lets you secure and keep private sensitive records such as juvenile records by restricting access to a custom group of users that you select.

Even if your files were accessed by malicious means, our triple+ layers of network redundancy via dual recordings, in addition to storage to hard drive, mid-tier server and central server, ensure that you have multiple, authenticated backup copies.

There is a lot more redaction than just blacking out video and removing chunks of audio. VIQ goes to great lengths to maintain the original format, composition and digital signature of captured records.

Rather than change the original files, which are protected, VIQ's approach is to prepare proprietary overlays that mask the sections of audio/video/text in the captured record. These redaction instructions are kept as a script which is only applied at the time a case record is required to be redacted and sent elsewhere. This design always protects the integrity of the original files and guarantees record veracity.

So while you have a securely, cleanly redacted copy of the digital media evidence for public viewing, you maintain an unaltered, authenticated original record for archiving and internal use.