Medical

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With our long history in the courts, VIQ has always placed the security and privacy of our customer's data at the forefront. Our medical solutions are given the same treatment. We use top of the line privacy controls that comply with local and international privacy and medical protocol and usability standards such as HIPPA and 508.

The VIQ medical solution offers a complete, integrated digital AV capture, management and collaboration solution for medical schools and training facilities. Using body-worn and/or fixed cameras mounted in the operating theatre, medical students can capture their training, surgery and procedures then share them privately and securely with professors and examiners via VIQ’s sophisticated AccessPOINT web portal. VIQ is flexible enough to work with a range of audio-video capture devices, including body-worn cameras, with AV capture managed from a remote computer, a tablet and/or directly from a smartphone.

The AV files are automatically and securely streamed to a private central location for review, along with any other added metadata like pictures or test results. Authorized examiners, supervisors and students can login to the secure AccessPOINT web portal to review recorded procedures and submitted coursework. The VIQ AccessPOINT web portal also serves as a repository for other key documents and fi les: course notes, suggested readings, and more. For more information on our VIQ Medical education solution, please view the brochure.

In non-educational settings, a full transcription workflow management system and a web-based collaboration platform offer the physician’s office quick and easy ways to send encounter records or specialist reports for transcription anytime and anywhere, decreasing turnaround time from 10 days to as little as 24 hours. These transcribed reports can easily be electronically added to a patient’s medical records. A robust yet simple to use HD digital audio/video capture system will securely capture, store and retrieve audio/video records from anywhere at any time using standard equipment. For privacy, security settings can easily separate clinic access in multi-clinic organizations while allowing authorized users to share information for consult purposes or diagnostic evaluation.

All of this technology has been conveniently packaged into a familiar and easy to use device: the smartphone. VIQ has a front-end graphical interface that leverages smartphone technology and utilizes built in features such as audio/video recording and replay. Encounter notes can be easily recorded and can integrate pictures and or videos as required.

With the ease and convenience of a smartphone and the power and security of a sophisticated backend system, VIQ can improve collaboration at any hospital or medical centers, while maintaining a patient's right to privacy.

Key Considerations for Medical

Absolutely. Our software uses top of the line privacy controls that comply with local and international privacy and medical protocol and usability standards such as HIPPA and 508

Our justice pedigree adds a design with proven legal qualities that protect your content and preserves their veracity so that authenticity can be proved should they be challenged.

In the event of a follow-up appointment, you'll need to quickly locate and access previous records. Instead of hunting through a folder of hundreds of records trying to locate the one recording you need, VIQ has a better way.

VIQ's database infrastructure ensures that you can search on a wide range of case information, such as patient name, date/time, symptoms, etc., in order to easily locate your records. You can even search by annotation. We even work with partial matches, so as long as you remember anything at all about the patient, you'll be able to find it.

No matter if you're searching one standalone workstation or a national network of dozens of servers, all the previously recorded audio, video and other digital media evidence is right there at your fingertips.

You already have a records management system, why not put it to better use? VIQ's recording software can integrate with any third-party records management system to give you a customized recording with no data re-entry. VIQ uses the information already entered in your records database, such as patient name, scheduled date/time, doctor and other participants, and copies it into your docket, saving you the time, effort and risk of data re-entry.

We can provide seamless integration with existing records management systems using various methods including web service, stored procedures, view or queries. VIQ goes the extra mile by providing not only the normal records management integration to download records into our products, but also provides the ability for our products to upload information back into the records management system if so desired.

Absolutely. Transcriptionists on your network can use VIQ's powerful Media Manager utility to playback their recordings. Media Manager allows a transcriptionist to search any server or workstation on the server and playback the audio, video and view any associated digital media evidence. Media Manager supports USB foot pedals and offers hotkey-controlled independent volume and speed controls.

If you're worried about your transcriptionists getting access to files they aren't supposed to – don't be. VIQ's advanced user credentials controls ensure that they will only have access to the recordings you want them to be able to see.

For remote transcriptionists, you can quickly and easily burn a CD that contains the audio, video and evidence of cases you want transcribed. Each CD comes with a copy of our free VIQ player so no additional software is required. The free player also supports foot pedals and multi-channel playback and is available as a 24/7 free download on our website.

Larger installations with sophisticated transcription needs may be interested in our NetScribe solution, a web-based transcription workflow that allows transcriptionists to download audio via the Internet

It is easy to fall into the trap of “well, I copied my files to another drive, now I'm safe.” But are you really? If challenged in court, can you guarantee that your backup files are exactly the same as the originals?

VIQ's unique synchronization process is unlike any other transfer method. We go a step beyond our competitors to certify that the source and destination are exact copies of one another and produce a transfer log that proves the veracity of the copied files. Every packet of a captured record is digitally signed and compared to certify that the source and destination copies are exact copies. This digital signature is maintained and ensures accurate files throughout the record's life.

Unique to the VIQ synchronization process is the amount of metadata regarding the specifics of the synchronization that is securely maintained. This metadata is invaluable if a court challenge were to arise. The robustness and extra veracity associated with the synchronization ensures court data can be trusted as original.

Any time the files associated with a case record are moved, they are exposed to the possibility of malicious activity. VIQ ensures that that cannot happen by encrypting all files during transit.

What's more, the synchronization process can occur automatically, with no input required by the user. This automated redundancy happens in near-real time, given you a completely backed up record (including all your audio, video and any other digital media evidence) within seconds of the case being finished. Our networked solution provides not only a centralized for authorized access and collaboration, but also authenticated redundancy.

Our synchronization process “trickles” the file over the network, consuming only what is required of network bandwidth. Other transfer methods will fail completely if a network fault occurs and will start the transfer again from the beginning when re-started. The VIQ synchronizers will continue from the last know good transfer point, so even a network interruption will not but your backup routine at risk.

Medical records go beyond audio and video capture. For a complete record, you need to have all the evidence at your fingertips. With VIQ, you can add any digital file and have it instantly become part of your completed record: photos, emails, scanned documents, PDFs, reports, and so on. If it's a file that can be opened on a computer, you can attach it. These multimedia attachments receive the same secure, tamper-proof treatment as your audio and video files, ensuring that they are a complete, secure file. You can even search your records by the attachment.

Remote consultation with other doctors is a cost-effective way to compile a complete health record without incurring additional travel expenses.

VIQ Solutions is fully integrated with several video conference solutions, including Cisco Tandberg. We have the expertise to custom-tailor a hardware and software solution that works for you.

We take the security of your digital media evidence very seriously. Our sophisticated security measures included protecting files via encryption, a unique serial number system that identifies every node that accesses the files, hijack-resistant via distributed structure, advanced audit trails, and more.

Our audit trail includes over 125 parameters, allowing you to track a file from the moment it enters your system. Every time the file was moved, everyone who accessed it, if any changes were made... the information is at your fingertips. Every time anything is done to a case record many parameters are recorded which fully characterize what was done, by whom and when along with many other factors. This provides a robust track record associated with that specific case record.

Similar protocols are in place when in comes to archiving your digital media evidence. Anytime the files associated with a case record are moved, they are exposed to the possibility of malicious activity. VIQ ensures that the files are kept securing by encrypting all files during transit.

Our sophisticated user credentials let you control which features and functions users can access. Don't want an operator to be able to delete files? No problem. Want to limit access to a file to a specific group of users? No problem. VIQ's sophisticated technology lets you secure and keep private sensitive records such as juvenile records by restricting access to a custom group of users that you select.

Even if your files were accessed by malicious means, our triple+ layers of network redundancy via dual recordings, in addition to storage to hard drive, mid-tier server and central server, ensure that you have multiple, authenticated backup copies.

There is a lot more redaction than just blacking out video and removing chunks of audio. VIQ goes to great lengths to maintain the original format, composition and digital signature of captured records.

Rather than change the original files, which are protected, VIQ's approach is to prepare proprietary overlays that mask the sections of audio/video/text in the captured record. These redaction instructions are kept as a script which is only applied at the time a case record is required to be redacted and sent elsewhere. This design always protects the integrity of the original files and guarantees record veracity.

So while you have a securely, cleanly redacted copy of the digital media evidence for public viewing, you maintain an unaltered, authenticated original record for archiving and internal use.