Support and Professional Services

VIQ Support Center

Welcome to the VIQ Support Center! Here you'll find contact information, free downloads like the VIQ Player, info on the services we provide, a useful Knowledge Base/FAQ section, and more.


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VIQ is renowned in the digital audio industry for our the expertise of our Technical Support department. Our Technical Support engineers are specially trained on all VIQ software and supported hardware. With over 50 years combined experience, our technical support team can troubleshoot any issue with ease.

Our Technical Support engineers can provide assistance over email, phone or remote assistance via the Internet. Our support hours are between 8:00 AM and 5:00 PM, Eastern Standard Time. After-hours support may be available by special request or by appointment.


Contact Support

To provide the best possible client support, VIQ's Technical Support team will be requesting a valid Software Support and Maintenance (SSM) contract number and date on all support calls. Clients who do not have a valid maintenance agreement will be charged on an hourly basis for support services.


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VIQ SSM Service

VIQ Solutions is committed to providing our valued customers with the most advanced audio and video digital recording solutions available on the market. Maintain your VIQ product, improve product performance and implement new product functionality as it becomes available by purchasing the VIQ SSM (Software Support and Maintenance Service). When you purchase the VIQ SSM service, you will be provided with consistent coverage across all our product offerings in order that you get the most out of your investment. Click here to learn more about the VIQ SSM program.


Professional Services

VIQ’s Professional Services Group offers customer-centric support and services for your organization. Our professional training, customization and implementation services are specifically designed to meet your needs and help you realize the maximum return on investment from your VIQ solution. We offer a complete range of services for a complete range of audiences, from end-users to IT technicians:

  • Customized Software Development Services
  • End-User Training Services
  • IT Technical Training Services
  • On-Site or Remote Technical Services
  • On-Site or Remote Upgrade/Migration Services
  • Customized services available

For more information on Professional Services, please contact Raham Dixon, Professional Services Manager.


Downloads

The following downloads are available free of charge to VIQ users and resellers:


Certified Hardware List

VIQ Satellite

The Recording/Playback Computer is a current model Windows based computer system with a 64-bit Windows 7/10 Professional operating system. The software can be imaged on a computer with the following specifications:

  • Intel Core i5 (i7 required if video is to be recorded)
  • 7200 rpm HDD with 500 GB HDD (1 TB if video is to be recorded)
  • 8 GB RAM (16Gb RAM recommended if 2 video channels are being recorded, Additional 4gb ram per additional video channel)
  • Onboard sound card
  • 1Gb LAN connectivity
  • USB 2.0/3.0 port
  • CD-R/DVD-R burner (if required)
  • Microsoft SQL Server 2014/2016 Express with Tools (SP1)
VIQ Central/Mid-Tier server

The Mid-Tier or Central Server must be a fully updated 64-bit OS with the following specifications:

  • Windows Server 2012 R2 or Windows Server 2016 (Virtual Server recommended)
  • SQL Server 2014/2016 Standard (all Service Packs installed)
  • Local, NAS or SAN storage (if required)
  • 1 TB of physical HDD space (if required)
  • 32GB minimum RAM (Additional 4 GB if recording multiple video channels and depending on the number of clients accessing the recorded video & data)
  • 1 GB network card (connected to a GB switch)
  • Minimum: Pentium Dual-Core Xeon processor (more processing power will be required for video depending on number of clients)
Audio Capture Devices

Please Note: If you are thinking of using a device that is not listed below or you have a question on device compatibility, please contact support@viqsolutions.com

  • PreSonus AudioBox mixers
  • PreSonus VSL mixers
  • PreSonus Studio mixers
  • Avid USB Mixer (M-Track Eight)
  • Lexicom USB Mixer
  • Digigram Lola 280 PCI-e Internal Sounds Card (8 Channels)
  • Digigram PCX440HR Internal Sound Card (4 Channels)
  • BIAMP
  • QSYS
  • Motu 8Pre
Video Capture Devices and IP Cameras

Please Note: If you are thinking of using a device that is not listed below or you have a question on device compatibility, please contact support@viqsolutions.com

  • Osprey Capture Cards
  • Aver Media C027 HDMI Capture Card
  • AVerMedia CL311-M2 Capture card
  • Pesa C22/C58 Video Encoder/Decoder
  • USB Cameras
  • IP Camera (Must support: H.264, RTSP, AAC Audio Codec)
  • Any Axis IP camera
  • Samsung XND-6080V camera

EULA

The current End User License Agreement for VIQ software can be found here.


EOMLs

VIQ has posted End of Marketing Life documents for the following products: