Insurance

Accurate, timely transcripts speed recovery processes and improve the overall experience of claims handling and satisfaction for your clients.

High-quality recordings and verbatim transcripts help the Insurance industry guard against fraud and speed the time to process client claims, resulting in cost savings.

Modern. Fast. Flexible.

From car accidents to homeowners claims, to natural disasters, and more, we work with claims adjusters, agents, and other insurance professionals at insurance companies of all sizes. VIQ Solutions provides prompt and reliable transcription services to insurance organizations, including seven of the top ten property and casualty companies around the country.

Using capture technology and automated transcription solutions paired with a team of highly trained transcription professionals, we have an outstanding reputation for delivering on-time, high-quality results to clients with large workloads and precise expectations.

VIQ End-to-End Solution Key Benefits

VIQ’s transformational suite, inclusive of services and solutions, is tailored to support industry proceedings. As an end-to-end provider, our experience allows us to eliminate the risks involved in using multiple one-off software providers or service agencies. Beginning with the capture process, during the management of your recordings or other evidentiary documents, and ultimately resulting in the final transcript delivery, we manage it all. We have a history of providing high-quality, accurate final documents for court proceedings while minimizing the costs associated with complex litigation.

Our services and solutions suite can support you in all your insurance industry documentation needs. From automated transcription services, transcription workflow solutions, options for remote recording and capturing, to secure telephonic recording services, we have you covered.

Who we help.

Claims and Field Adjusters

Claims professionals spend 50% of their day involved in paperwork and documentation. We provide mobile documentation solutions and services that save time and improve the quality of reports, claimant interviews, fraud inquires and more. We can provide a fast, accessible, and secure service you depend on to streamline claims processing.

Financial Advisors

Clients expect customized service when it comes to financial wealth management. Financial Advisors can easily streamline documentation workflow, improve compliance, increase productivity, and deliver better client service using mobile dictation and interview recording software along with FirstDraft™ and transcription services.

Insurance Agents

We are experts in the transcription industry and know exactly what it takes to provide prompt, accurate documentation to support the insurance process. Whether in the office or out in the field we provide a variety of recording solutions that enable accurate documentation of interactions with your clients to ensure no detail is missed.

Find the solution that best fits your needs.

With the transition to a technology-driven workflow, the ability to capture, manage, share, and create digital evidence in a secure and efficient manner becomes paramount. VIQ Solutions offers comprehensive, end-to-end workflow solutions that will increase efficiency, reduce cost, and simplify access to the verbatim record securely, preserving the value of the spoken word and image, while delivering meaningful information.

Secure

All data and information are secured while in transit and at rest, and our team is bound to strict confidentiality agreements and protocols.

Cost Effective

Our reliable and professional services and solutions offer unmatched value.

Simple

Our online portal simplifies the transfer of information and enables you to remain in complete control of your content throughout the entire workflow.

Collaborative

Our solutions increase accessibility and create searchable, editable and shareable content.

Capture high-quality recordings

MobileMic Pro™

Create audio recordings anytime, anywhere.

Simply download MobileMic Pro, and your cell phone turns into a high-quality audio recorder that can capture an interview or witness statement anytime, anywhere.

Hosted Call Recording

Dedicated number, secure storage, reliable transcription.

Hosted Call Recording securely captures, manages, and stores the recording of a telephone interview using a dedicated 1-800 number.

Create and manage verbatim transcripts

Transcription Services

Accurately transcribe verbatim documents to use as evidence.

Our experienced, knowledgeable staff provide fast, accurate, secure verbatim transcripts that save time and money.

FirstDraft™

Use speech recognition to quickly create draft transcripts.

Our proprietary artificial intelligence platform, aiAssist, automatically generates a draft transcript of audio content in a fraction of the time and cost of traditional services. You can quickly review and edit using the NetScribe Connect web portal or route to the VIQ Services team for editing and formatting.

NetScribe™ Connect

Secure, online transcription management portal.

Secure cloud-based portal for the management of audio files. Simple online order entry, audio upload, and file retrieval using encryption and secure transfer protocols.