From car accidents to homeowners claims to natural disasters and more, we work with claims adjusters, agents, and other insurance professionals at insurance companies of all sizes. VIQ Solutions provides prompt and reliable transcription services to insurance organizations, including 7 of the top 10 U.S. insurance carriers.
Insurance teams send us high volumes on tight deadlines. Recordings come in from the field or from your existing systems, run through speech-to-text, and go to a background-checked editor when the file needs 99% accuracy.
Adjusters document claimant interviews, fraud inquiries, and field reports on every claim they touch. Record the conversation on a phone, or upload audio from the systems you already run. The transcript comes back attached to the claim, not sitting in a separate inbox.
Advisors record client meetings and dictate notes from the road. FirstDraft® returns a draft transcript for review, and professional editing takes over when a file has to stand up to a compliance audit.
Agents document client conversations wherever they happen. MobileMic Pro™ turns a phone into a recorder that works with or without a connection, so a conversation in a driveway records the same way one in the office does.
One provider covers the whole path, so you are not stitching together a recorder, a transcription vendor, and a delivery portal — and not chasing three of them when a file goes missing. VIQ handles capture, keeps recordings and evidentiary documents in one managed place, and delivers the finished transcript. That includes documents accurate enough for complex claims, including the ones that reach court.
Record in the field, or upload audio from the systems you already run. Either way it runs through the same secure workflow.
VIQ runs capture, transcription, and delivery on one platform. Take the speech-to-text route when speed matters, or professional editing when the claim file needs 99% accuracy.
All data and information are secured while in transit and at rest, and our team is bound to strict confidentiality agreements and protocols.
Pay for the route each file needs. Routine claims run through speech-to-text; only the files that need 99% accuracy carry the cost of professional editing.
Order transcription, track what is in progress, and download finished files from NetScribe® Connect. Nothing moves by email attachment.
Transcripts come back searchable, editable, and shareable.
