VIQ Solutions’ customer portal, NetScribe Connect, can generate a short, structured summary of your completed transcript with the simple click of a button. Summarization is an optional layer, separate from transcription. It runs only on a completed transcript, and the decision to use it stays with you.
How it works
SSummarization is a separate step that runs only on a finished transcript. Here’s how it works, from recording to summary:
- A recording is transcribed into text, either an automated FirstDraft® or fully edited by professional transcribers.
- When you choose to summarize, the system processes the full text of the finished transcript and generates a structured summary.
- The summary appears alongside the transcript. You can copy it to the clipboard or download it as a Word document.
Summarization never touches the source audio. It works only from the transcribed text, so it is a post-process analysis of a record that already exists.
How teams use it
Administrators pre-configure summary prompts for their team. The prompts determine the rules for the summary output, such as “Summarize in bullet form” or “Summarize in 300 words or less,” and they are customizable to your workflow.
- A prosecutor’s office working through a batch of recorded jail calls can add a summary to see what a call covered, making it faster to flag specific calls for a full review.
- A claims adjuster can summarize a recorded statement and extract key details of the events surrounding the claim.
- A clerk preparing meeting minutes can start from a summary of the recorded session to capture the decisions and action items, then confirm details against the full transcript.
Since summarization is working from the transcript, tailored prompts save your team time by structuring information as you need it:
- Key discussion points and topics
- Decisions and outcomes
- Action items and next steps
- Names and organizations discussed
Administrators can also turn on a free-text field for one-off summary instructions at the time of the request.
Is the summary written by a person?
No. Summaries are generated automatically by the system, not written by a person. Because the text is machine-generated, your team should review each one against the source transcript before using it in a report, case file, or communication.
What you control
Summarization is built to keep the decision in your hands:
- Optional and off by default. You decide if this feature may be used and by which users. If your workflow or compliance requirements do not allow it, it stays off.
- Your record stays intact. Summarization reads your transcript as its source. It doesn’t alter the audio or the transcript; the summary is a separate output.
- Recorded. Each summarization action is written to the audit trail.
- Reviewable. A summary is a starting point, reviewed before it’s relied on.
