Why Verbatim Transcription Matters in the Insurance Industry

Verbatim transcription can be difficult – it seems like it wouldn’t be but in general, people are trained to overlook the small words and phrases that might be deemed unimportant. Phrases such as “you know”, “I mean”, “like”, etc., are often times ignored in transcriptions.  One might assume those individual words don’t amount to much, and don’t provide any detail on a […]