PHOENIX, Ariz.–(BUSINESS WIRE)–VIQ Solutions Inc. (“VIQ” or the “Company”) (TSX:VQS), a global provider of secure, AI-driven, digital voice and video capture technology and transcription services, today announces its unaudited financial results for the third quarter ending September 30, 2023. Results are reported in US dollars and prepared in accordance with International Financial Reporting Standards (“IFRS”).

“The third quarter represents the last comparable quarter against the prior Queensland Courts Department of Justice and Attorney General (“DJAG”) contracts which created challenges in comparative metrics throughout 2023. The industry labor shortages that affected the quarter, particularly in Australia, are being managed but created significant challenges in the quarter for both acceleration of revenue and abatements that impacted our bottom line. These challenges are now largely under control and the implementation of the NetScribe aiAssist platform is expected to reduce the labor risk in the coming years. Excluding the DJAG contract and the impact of foreign exchange, VIQ would have reported positive year-to-date revenue growth of 1.2% over the comparative period in 2022,” said VIQ CEO Sebastien Pare.

Mr. Pare continued, “Demand is high for our AI-enabled transcription and translation technologies to convert complex multi-speaker events, such as court hearings, police interviews, and depositions into formatted and usable content. This is confirmed by the backlog that represented approximately 45 days of law enforcement work. While certain challenges have limited our ability to fully recognize this backlog, our bookings remain strong, and evidence of recovery underscores the resilience in the industry and of VIQ.”

The migration of Courts and Law Enforcement customers in Australia is underway with completion expected in Q1 of 2024. This is expected to improve efficiencies across the organization and result in an increase in margins. These efficiencies, along with the cost reductions associated with delisting from NASDAQ and the ongoing operational optimization taking place, will further improve our future operating performance and Adjusted EBITDA.

Mr. Pare continued, “Investments in technology have resulted in a favorable pivot to a higher percentage of bookings and pipeline in our Software as a service (“SaaS”) and Platform as a service solutions. As these bookings begin recurring billing, this will also favorably impact the margins associated with our booked growth.”

“While the economic conditions resulting in labor shortages have certainly slowed our cadence, VIQ is focused on using technology, VIQ’s strategy of NetScribe AI-enabled platform to enable our segments, including VIQ, resolve the backlog and speed the document creation process. This reduces risk in the long term and accelerates our migrations to AI-enabled solutions we are bringing to market,” said Susan Sumner, VIQ’s President and Chief Operating Officer.

Highlights from the quarter are as follows:

Third Quarter 2023 Operational Highlights

• Revenue and margins decreased in Q3 mainly due to the previously announced contract changes to Queensland DJAG.
• Commenced migrations of Australian court customers to NetScribe in Q3, which is expected to improve gross margins in 2024.
• Gains seen in the insurance vertical with new US client that ranks in the Top 5.
• Client transition to AI-only drafts is helping to solve capacity challenges.
• Capacity recovery and expansion led to growth in revenue and margins in the U.S. legal and criminal justice verticals versus the prior year third quarter.
• Australia’s market demand remains strong while it also continues to be impacted by capacity challenges.
• Gross margin reductions in Australia are expected to be temporary due to aggressive capacity onboarding and training costs.
• Q3 Bookings¹ remain strong at $932K, demonstrating continued demand despite capacity challenges.
• Early success from initial AU migrations shows a 50% improvement in gross margin percentage.
• Increase in AI-only SaaS sales being driven by domain-specific trained AI models.

Third Quarter 2023 Financial Highlights

• Revenue of $10.1 million, a decrease of $1.7 million, or 14%, compared to the same period of the prior year, was primarily due to the expected change in the DJAG contract and the weakening Australian dollar and British pound sterling. For the three months ended September 30, 2023, revenue was negatively impacted by approximately $0.3 million due to the weakening Australian dollar in comparison to the US dollar. Excluding the DJAG contract change and the impact of foreign exchange, the Company would have reported positive year-to-date revenue growth over a comparative period in 2022 of 1.2%.
• Gross profit was $4.3 million, or 42.9% of revenue, compared to $5.6 million, or 47.3% of revenue during the same period of the prior year. The decrease in gross margin was primarily due to the expected reduction in volumes from the high-margin DJAG contract that ended in 2022. Additionally, for the three months ended September 30, 2023, the gross margin was negatively impacted by approximately $0.1 million due to the weakening Australian dollar and British pound sterling in comparison to the US dollar. Excluding the DJAG contract change and the impact of foreign exchange, the Company would have reported the same gross margin percentage as the prior-year quarter.
• Net loss of $4.4 million, or $0.11 per diluted share, versus a net loss of $1.3 million, or $0.04 per diluted share in the same prior year period.
• Adjusted EBITDA¹ deficit of $1.4 million, versus Adjusted EBITDA deficit of $0.6 million in the same prior period. The increase in Adjusted EBITDA deficit was primarily due to the decreased gross margin reported above, as a result of the expected change in the DJAG contract, and the negative impact of foreign exchange, partially offset by decreased selling and administrative expenses.

“Improving VIQ’s EBITDA performance is a top priority. We launched a restructuring plan earlier this year targeting a reduction of selling and administrative expenses of between $2 million to $2.5 million over the next 12 months. We are also implementing a series of measures aimed at improving EBITDA performance, including improved margin attainment from volumes being migrated on NetScribe and domain-specific trained AI models and continued offshoring,” said Alexie Edwards, VIQ’s Chief Financial Officer.

A copy of the Company’s Interim Condensed Financial Statements and accompanying MD&A for the three and nine months ended September 30, 2023 and 2022 (unaudited) will be available under the Company’s profile on SEDAR+ at www.sedarplus.ca.

Conference Call Details

VIQ will host a conference call and webcast to discuss its third quarter 2023 financial results on November 13, 2023, at 11:00 a.m. (Eastern Time). The call will consist of updates by Sebastien Paré, VIQ’s Chief Executive Officer, Alexie Edwards, VIQ’s Chief Financial Officer, and Susan Sumner, VIQ’s President and Chief Operating Officer, followed by a question-and-answer period.

Investors may access a live webcast of the call on the Company’s website at www.viqsolutions.com/investors or by dialing 1-888-440-4052 (North America toll-free) or +1-646-960-0827 (international) to be connected to the call by an operator using conference ID number 4983233. Participants should dial in at least 10 minutes prior to the start of the call.

A replay of the webcast will be available on the Company’s website through the same link approximately one hour after the conference call concludes.

For more information about VIQ, please visit viqsolutions.com.

About VIQ Solutions

VIQ Solutions is a global provider of secure, AI-driven, digital voice and video capture technology and transcription services. VIQ offers a seamless, comprehensive solution suite that delivers intelligent automation, enhanced with human review, to drive transformation in the way content is captured, secured, and repurposed into actionable information. The cyber-secure, AI technology and services platform are implemented in the most rigid security environments including criminal justice, legal, insurance, government, corporate finance, media, and transcription service provider markets, enabling them to improve the quality and accessibility of evidence, to easily identify predictive insights and to achieve digital transformation faster and at a lower cost.

Forward-looking Statements

Certain statements included in this press release constitute forward-looking statements or forward-looking information (collectively, “forward-looking statements”) under applicable securities legislation. Such forward-looking statements or information are provided for the purpose of providing information about management’s current expectations and plans relating to the future. Readers are cautioned that reliance on such information may not be appropriate for other purposes.

Forward-looking statements (typically contain statements with words such as “anticipate”, “believe”, “expect”, “plan”, “intend”, “estimate”, “propose”, “project” or similar words, including negatives thereof, suggesting future outcomes or that certain events or conditions “may” or “will” occur). These statements are only predictions. Forward-looking statements in this press release include but are not limited to statements with respect to the filing of the financial statements and related MD&A on SEDAR+, the benefits of the implementation of the NetScribe aiAssist platform, the migration of Courts and Law Enforcement customers in Australia, margins associated with the Company’s booked growth, the Company’s priorities and the conference call to discuss the Company’s third quarter 2023 results.

Forward-looking statements are based on several factors and assumptions which have been used to develop such statements, but which may prove to be incorrect. Although VIQ believes that the expectations reflected in such forward-looking statements are reasonable, undue reliance should not be placed on forward-looking statements because VIQ can give no assurance that such expectations will prove to be correct. In addition to other factors and assumptions that may be identified in this press release, assumptions have been made regarding, among other things, recent initiatives, cost savings from workforce optimization, cost reductions from the Company’s workflow solutions, and that sales and prospects may increase revenue]. Readers are cautioned that the foregoing list is not exhaustive of all factors and assumptions that have been used.

Forward-looking statements are necessarily based on a number of opinions, assumptions and estimates that while considered reasonable by the Company as of the date of this press release, are subject to known and unknown risks, uncertainties, assumptions, and other factors that may cause the actual results, level of activity, performance or achievements to be materially different from those expressed or implied by such forward-looking statements, including but not limited to the factors described in greater detail in the “Risk Factors” section of the Company’s annual report and in the Company’s other materials filed with the Canadian securities regulatory authorities and the U.S. Securities and Exchange Commission from time to time, available at www.sedarplus.com and www.sec.gov, respectively.

These factors are not intended to represent a complete list of the factors that could affect the Company; however, these factors should be considered carefully. Such estimates and assumptions may prove to be incorrect or overstated. The forward-looking statements contained in this press release are made as of the date of this press release and the Company expressly disclaims any obligations to update or alter such statements, or the factors or assumptions underlying them, whether as a result of new information, future events or otherwise, except as required by law.

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