Secure, confidential Transcription Services & Translation

Save time and money with AI-generated draft transcripts. Or request accurate, human-edited transcripts.

Let us handle your witness interviews, police report dictation, investigation recordings, jail calls and other audio/video recordings.

VIQ Solutions provides confidential transcription and translation services to hundreds of law enforcement agencies around the world.

Security, confidentiality and chain-of-custody are always top of mind. VIQ, a CJIS Ready organization, utilizes the latest technical, operational and personnel security processes available. We specialize in the transcription and translation of various types of recordings including conversations involving multiple speakers, dictations from a single speaker, and  exchanges conducted in foreign languages.

Get your officers and investigators out from behind their desks and stop paying overtime for them to type reports.

We currently serve hundreds of law enforcement agencies across the country, from small town sheriffs to large, metropolitan public safety departments. Regardless of your needs, our service can be easily integrated with your current workflow.


All data and information are secured while in transit and at rest. We have received the FBI-approved Criminal Justice Information System (CJIS) ACE Readiness Seal for its solution suite supporting onsite and remote workforces. The seal was awarded after completing a rigorous audit and evaluation.


All transcripts are created by a professional member of our transcription team who is well versed in legal terminology and supported by a quality assurance process.

Cost Savings

Using our services allows you to fill the void in staffing, having Law Enforcement and Criminal Justice professionals in the field, rather than in the office. Our reliable and professional transcription services offer unmatched value.


We have a team of highly experienced transcriptionists, with a 99% accuracy promise.


Our secure, online portal simplifies the transfer of information and enables you to remain in complete control of your documents throughout the entire document lifecycle.

Frequently Asked Questions

There are no set-up fees and no monthly subscription plans. Service is available on an as-needed basis and is non-disruptive to your current staffing or procedural operations. 

We offer three transcription styles that vary in cost due to the different skill sets required to transcribe them. 

FirstDraftThe transcript is automatically generated by our industry leading speech recognition technology. The draft is unedited and is delivered within minutes. The draft can be self-edited or routed to our professional transcriptionists for final review. 

Verbatim Criminal Justice Transcripts: We type every word and phrase exactly the way it was said, including ums, ahs, and slang pronunciations. 

Clean Verbatim Criminal Justice Transcripts: We omit the ums and ahs and correct slang words, but do not adjust sentence structure.

We offer several turnaround options to meet your needs based on project size, budget and timeline. FirstDraft creates machine generated drafts using our speech recognition technology. Drafts can be completed in near real time and routed to you for editing through our secure web portal. Our professional transcription team is able to return a completed transcript in as little as 3 hours. Our standard turnaround time is 3-5 business days. The longer the turnaround time for professional transcript creation, the lower the cost.

We provide transcript and translation services for a variety of audio and video formats. While most digital files are ready for transcript services, some audio formats will need to be converted to a standard digital format before it can be transcribed. There is a conversion fee for this process.  

Our digital criminal justice and law enforcement transcription software platform supports the capture of voice files using our no cost, mobile app. MobileMic Pro provides streamlined capture from any location with a direct upload to our secure Transcript Management Center. We also support the use of digital, hand-held recorders and provide a simple upload solution through our secure web portal. Telephone dictation is supported but will incur an additional fee. 

Whether you have microcassettes, standard size cassettes, or VHS tapes, we are able to transcribe your recordings. Simply contact us, and we will help you set up the mailing and processing of your tapes.

Yes, we are a full-service criminal justice transcript companyand offer translation services. We provide transcription and translation of 75+ foreign languages. 

Foreign Language Transcription: We can transcribe most recordings, regardless of the language(s) being spoken. Our Foreign Language Transcription service option produces a transcript that is typed in the language(s) spoken during the recording. For example, if a recording is spoken in Spanish, you will receive a transcript typed in Spanish only.

Foreign Language Transcription with Translation: In addition to transcribing spoken foreign languages, we can also translate them into English. Given the exacting nature of verbatim translation, the language spoken must first be transcribed before producing an accurate, verbatim translation. This option produces a two-column document containing both languages — the foreign language typed as spoken, along with its translation into English. For example, if a recording is spoken in Spanish, you will receive a transcript with the Spanish typed as spoken in the left-hand column, and its translation into English mirrored alongside in the right-hand column.

Direct-to-English Translation: To provide the best value to our customers, we can also Interpret a recording into English. This service option produces a document typed in English only, regardless of the language spoken. Our Direct-to-English Translation option is generally selected as a cost-effective option when an agency wants a simple translation into English, generally for informational purposes. This service option does not contain a transcription of the language as spoken. For example, if a recording is spoken in Spanish, you will receive a transcript typed in English only.

Document Translation: We can translate most documents, including hand-written notes, typed letters and public notices. We can translate a document written in a foreign language into English, and conversely, we can translate an English document into additional languages needed so your message can reach its targeted demographic.

We offer multiple pricing structures, including pricing by the word, line, page, digital minute or project. We provide competitive pricing for criminal justice and law enforcement transcription services. Please contact us for pricing details.

Our general customer service team can be reached during business hours by phone, email, or chat to make sure your questions never go unanswered. A client experience representative is also available to discuss the health of your account and your overall satisfaction. 

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